Welcome to Tennis Gear Shop’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our player-advisors are always ready to help at [email protected].

Product Questions

What types of tennis products do you offer?
We specialize in comprehensive tennis equipment for all court surfaces and playing styles. Our inventory includes:
  • Court-specific shoes (clay, grass, carpet, all court)
  • Performance rackets (allround, comfort)
  • Training equipment (ball packages, coaching gear)
  • Apparel (compression wear, dresses, hoodies & sweaters)
  • Accessories (grips, backpacks, bags)
Whether you’re a competitive player, coach, or tennis enthusiast, we have gear to match your game.
How do I choose the right racket?
Our rackets are categorized by playing style:
  • Allround rackets: Balanced for versatile players
  • Comfort rackets: Designed for players seeking vibration reduction
For personalized recommendations, email our team with details about your playing level and style.
Do you offer surface-specific shoes?
Absolutely! We carry specialized footwear for:
  • Clay courts: Shoes with herringbone patterns for optimal sliding
  • Grass courts: Shoes with nubs for proper traction
  • Carpet courts: Durable soles for synthetic surfaces
  • All court: Versatile shoes for multiple surfaces
Each pair is packaged with surface-appropriate protection during shipping.

Shipping & Delivery

What are my delivery options?
We offer two delivery speeds to match your needs:
  • Express Delivery ($12.95 worldwide):
    • Processed in 1-2 business days
    • Shipped via DHL/FedEx
    • 10-15 day delivery after shipping
    • Ideal for urgent needs like tournament gear
  • Free Standard Delivery (orders over $50):
    • Processed in 1-2 business days
    • Shipped via EMS
    • 15-25 day delivery after shipping
    • Perfect for bulk orders or planned purchases
Do you ship worldwide?
We serve tennis communities globally, excluding some remote areas in Asia and other regions. During checkout, our system will confirm if we can deliver to your location.
How are rackets packaged for shipping?
We treat your rackets with the care of a stringing technician! Each performance racket is:
  • Secured in protective casing
  • Packed with vibration-dampening materials
  • Shipped in rigid boxes to prevent flex damage
I need gear urgently for a tournament. Can you help?
Like chasing down a drop shot, we’ll go the extra mile! Contact [email protected] about expedited options. We’ve helped countless players with last-minute gear emergencies.

Payments & Pricing

What payment methods do you accept?
We accept all major payment options:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Do you offer discounts for bulk orders?
Yes! Our Free Standard Delivery kicks in on orders over $50, making it perfect for:
  • Team uniform purchases
  • Ball packages for clubs
  • Facility equipment orders
Plus, check our Shop Now section for current discounts of 20-40%.

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from delivery date with these conditions:
  • Apparel must have original tags attached
  • Ball cans must be unopened
  • All items in original condition
Returns are processed with the efficiency of a ball machine – just contact us to initiate.
Who pays for return shipping?
For returns due to our error, we cover return shipping. For other returns, customers are responsible unless required by local consumer laws.
How long do refunds take?
Once we receive your return, refunds are processed within 5 business days. The timing to appear in your account depends on your payment provider.

Account & Technical Support

How do I track my order?
You’ll receive tracking information once your order ships. Follow your package’s journey like you’d track a passing shot – our real-time tracking updates keep you informed every step.
What if my items arrive damaged?
While rare due to our surface-specific packaging, if damage occurs, contact us immediately at [email protected] with photos. We’ll arrange replacements faster than a 120mph serve.
Do you offer coaching equipment advice?
Absolutely! Our team includes former players and coaches. Email us about:
  • Ball machine recommendations
  • Training aids for specific skills
  • Team equipment packages
We’ll respond with insights as precise as a line judge’s call.

Still have questions? Our player-advisors are standing by to help you make the perfect equipment choices. Contact us at [email protected] or call our Louisville headquarters at

+000 000 000
. Game, set, match – we’re here to support your tennis journey!