At Tennis Gear Shop, we serve your tennis needs with the precision of a championship-winning backhand. Whether you’re shopping for premium rackets, court shoes, or accessories, we ensure your gear arrives ready to perform.

Shipping Information

Order Processing

We volley your orders quickly – all purchases are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

Choose the delivery speed that matches your game tempo:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

Note: Delivery times are estimates and may vary based on destination. Some remote areas in Asia and other regions may experience longer transit times or may not be serviceable.

International Shipping

We ship globally (except to certain remote areas). Customers are responsible for any customs duties or import taxes that may apply.

Returns & Exchanges

Our returns policy is as straightforward as a perfect serve. If your gear doesn’t meet your expectations, we’ll help you make it right.

Our Return Promise

  • 15-day return window from delivery date
  • Items must be unused, in original condition with tags and packaging
  • Proof of purchase required

Non-Returnable Items: For player safety and hygiene reasons, we cannot accept returns on:

  • Grips
  • Compression wear
  • Opened ball packages or boxes of balls

How to Return or Exchange

Follow these steps smoother than a baseline rally:

  1. Contact Us: Email [email protected] within 15 days with your order details
  2. Wait for Approval: Our team will respond within 2 business days with instructions
  3. Package Securely: Use original packaging with all accessories
  4. Ship It Back: Send to our Louisville facility using a trackable method

Return Shipping

  • Customer pays return shipping unless the return is due to our error
  • Standard mail returns can take up to 25 days to reach us
  • We recommend using trackable shipping for peace of mind

Refund Process

  • Processed within 5 business days after we receive and inspect your return
  • Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective items)
  • Email confirmation sent when complete

Note: Depending on your bank, refunds may take additional time to appear on your statement.

Exchange Process

Need a different size or model? Our exchange game is strong:

  • Follow standard return process
  • Include a note with your desired replacement
  • We’ll ship your new item once we receive the return
  • Price differences may require additional payment

Damaged or Defective Items

While rare as an unforced error in a Grand Slam final, if your item arrives damaged:

  • Contact us immediately at [email protected]
  • Include photos of the issue
  • We’ll arrange free return and expedited replacement

Our Return Address

Tennis Gear Shop Returns
1846 Radford Street
Louisville, US 40272

Need Assistance?

Our player-support team is ready to help you get back to the game you love. Contact us at [email protected].